Terms & Conditions

Hello and welcome to the Chapter 25 Limited Terms & Conditions.

The following pages govern your relationship with us and set out rights and responsibilities. They form part of a binding contract between you and us. If you don’t understand any part of them, please get in touch and we’ll do what we can to explain.

There are four sections which apply:

General Website Terms – which apply to all visitors
Service Specific Terms – which apply if you become a member
Privacy and Cookie Policy – which shows how we use your data and how we apply cookies
Definitions

IF YOU BECOME A MEMBER, YOU ARE JOINING A SUBSCRIPTION SERVICE WHICH WILL AUTOMATICALLY RENEW EVERY MONTH, UNLESS YOU OR WE CANCEL THE MEMBERSHIP.

WE WILL ASSUME THAT YOU HAVE READ THE FOLLOWING INFORMATION, WHICH IS DEEMED TO BE PART OF THESE TERMS IF YOU APPLY FOR MEMBERSHIP.

Our Contract with you will automatically renew each month after the initial three-month period has expired, unless you or we cancel it.
The monthly subscription will remain payable until the Contract is cancelled.
If we increase the monthly subscription, we will give you advance notice and you will have the right to cancel the Contract before the increase comes into effect.
The minimum total amount you will be liable to pay under the Contract is one month’s subscription, after you have paid the initial three-month subscription.
To end the Contract, you need to contact us:

By email: support@chapter25bookclub.com

NOTE - you have a cooling off period of 14 days from the date on which your Account is opened or from the date you receive Goods from us (if your subscription involves the supply of Goods) –whichever is the later. You may cancel the Contract without penalty during that period. This cooling off period applies ONLY for your initial subscription.

General Website Terms

These terms apply to all visitors to the Site.

1. WE ARE: Chapter 25 Limited. Company Number: 15684990. Registered Office 167-169 Great Portland Street, London, England, W1W 5PF

2. YOU ARE: A visitor to the Site and/or a Member. You warrant that you are over the age of 18 and that you are not a business or acting for a business.

3. ACCESS: The Site is available on an “as is” and “as available” basis. We have no responsibility to you if you are unable to gain access.

4. TRANSFER: If we sell our business, we may assign our rights and obligations under these Terms to the buyer. Your rights will not be affected. You may not assign your rights and obligations under these Terms.

5. THIRD PARTIES: These Terms and any contract between you and us are not intended to benefit any third party. The Contracts (Rights of Third Parties) Act 1999 does not apply to these Terms.

6. SEVERANCE: If any part of these Terms is found to be unenforceable, then that part will be severed from these Terms and the remainder of them will stay in force.

7. WAIVER: If we delay or fail to enforce any of our rights under these Terms, we are not obliged to make the same allowance for a subsequent breach.

8. CHANGE: We have the right to change these Terms from time to time and you promise to review them each time you visit the Site.

9. INTELLECTUAL PROPERTY: Either we or our affiliates own all Content on the Site and we do not permit the use of any Content, in any manner, without our written permission.

10. LINKS: If we link to another site, you understand that we have no responsibility for that site, its content and the way it operates. We have no liability for any loss or damage you may suffer by visiting such a site.

You may not deep-link to the Site.

11. LIABILITY: As far as we are allowed by law, we deny any liability for any losses you may suffer when using the Site or the Goods and Services it supplies.

We have no liability for any loss of profit, sales, business, revenue, opportunity, goodwill, reputation or otherwise.

We will do what we reasonably can to avoid viruses and malware from the Site but cannot guarantee that the Site is free from them or from similar issues. We assume that you will use the appropriate software to prevent any form of attack.

Nothing in these Terms excludes or restricts our liability for fraud, misrepresentation, death or personal injury or for any other liability that cannot be excluded by law.

12. GENERAL: We do not guarantee that the Site will work with all systems or that it is totally secure.

We and you are not in any form of partnership or co-venture.

Time is not of the essence of any part of these Terms.

Only matters referred to in these Terms or on the Site amount to representation and you will not enter into a contract on reliance on any other communication with us, unless we have confirmed that it is part of these Terms.

Force Majeure – if something outside our control happens and that prevents us from performing our Services then you accept that we are not liable for the consequences of that failure (this includes such things as strikes, riots, fires, explosions, war, floods and so on). If such an event does happen we will tell you as soon as we are able and resume the Services as soon as we can. If we cannot perform the Services within a reasonable time, we can cancel them and if we do, we will refund to you a fair and reasonable proportion of any payment you have made to us.

If either you or we need to give formal notice to the other it must be done by email to the address that each of us gives to the other from time to time.

13. LAW AND COURTS: These Terms are made under the laws of England and Wales and that is the only jurisdiction which can govern them.

Service Specific Terms

These Terms apply if you become a Member.

1. Accounts

1.1 No part of the Site constitutes a contractual offer capable of acceptance and your request to open an Account constitutes a contractual offer that we may, in our sole discretion, decide to accept. Our acceptance is indicated by us sending to you confirmation that your Account has been opened. Only once we have sent you such a confirmation will there be a binding agreement between us and you.

1.2 You must supply to us all and any information and documentation we request, and, until we have it, we will not open an Account for you.

1.3 You agree to comply with the following conditions:

1.3.1 You warrant that you are over the age of 18 years.
1.3.2 You warrant that you have permission to submit Payment Information as required.
1.3.3 All information you submit when creating the Account is complete, accurate and truthful.

1.3.4 You will keep your Account information accurate and up-to-date.
1.3.5 You will not share your Account with anyone else.
1.3.6 You will keep your Account details confidential.
1.3.7 You will not give your username or password to anyone else.
1.3.8 You will log off when you exit the Site.
1.3.9 Your username will not be offensive, suggest that you are someone else or that you represent a trade or brand name. We can change a username if we think it breaks this term.

1.4 We may close your Account if you break these Terms or if there has been no activity on the Account for 12 months.

1.5 If any payment we send to your bank account is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep that payment to cover our costs and you will be entitled to nothing.

1.6 If you do anything which we think might be fraud, we may report those actions to the Police and the money standing to the credit of your Account may be kept by us to cover the costs we are put to in dealing with your fraud.

1.7 If you have not authenticated your current email address with us and/or if it cannot accept service emails from us and/or you mark our emails as spam, abusive or junk then, and in any such event, we can terminate your Account.

1.8 If you have reason to believe that your Account details have been obtained by a third party without your consent, then:

1.8.1 you must contact us as soon as you become aware of the acquisition;
1.8.2 we will suspend your Account as soon as we can;
1.8.3 we will use our best endeavours to cancel any unauthorised orders or payments that may be pending; and
1.8.4 you accept and agree that orders or payments can only be cancelled from the point you notify us.

1.9 We may at any time and without notice suspend or cancel your Account for any reason if we suspect that you have broken any of these Terms.

2. The Services

2.1 We will use our best endeavours to provide the Services with reasonable skill and care.

2.2 We have the right at any time and for any reason we deem appropriate to alter the Services and the way that we provide them.

2.3 Whilst we will always take into account the wishes of all Members in the choice of the books we offer, we will always have the final choice.

2.4 We offer no alternative to the book we have offered each month.

2.5 Whilst we will make all reasonable efforts to ensure that Book Club Meet-Ups take place as scheduled, we can’t guarantee that all Meet-Ups will occur at the published time, date, or venue.

Occasionally, we may need to change a Meet-Up’s date, time, or location (either temporarily or permanently.) If this happens, we’ll give as much notice as possible via your club’s WhatsApp chat and ensure the new arrangements are of a similar standard and convenience. If a venue change is required, we’ll try to keep it within a reasonable distance (no more than 5km from the original location.) Membership fees are non-refundable in the event of a change to the date or venue.

If we have to cancel a Meet-Up entirely, we’ll refund £5.00 of that month's membership fee, retaining the balance to cover internal costs and ongoing membership benefits.

2.6 Running times for all Meet-Ups are approximate and will depend upon participation of the members of that Meet-Up.

2.7 No refreshments are included in the price of Meet-Ups.

2.8 We reserve the right to withdraw, amend or change the Membership benefits published on the Site from time to time.

2.9 We cannot guarantee that a specific number of Members will attend each Meet-Up.

2.10 By becoming a Chapter 25 member (and for a period of 12 months after your membership has expired, terminated or cancelled) you agree not to:

(a) Directly or indirectly own, manage, operate, control, be employed by, or participate in the management, operation or control of any business that competes with the Chapter 25;

(b) Solicit, divert, or attempt to solicit or divert any of Chapter 25’s customers, clients, or members to any competing business;

(c) Use, disclose, or disseminate any of the Chapter 25's Confidential Information, including but not limited to trade secrets, proprietary information, customer lists, marketing plans, business processes or marketing processes;

(d) Develop, create, or assist in the development or creation of any product or service that is substantially similar to any of Chapter 25’s products or services.

3. Delivery

3.1 When you sign up as a Book & Meet-Up member, your first book will be sent to you free of charge via post, within seven days of us accepting you as a member.

3.2 For subsequent books, you will collect the books from the host at your Meet-Up.

3.3 If you are unable to attend a specific Meet-Up, we will post the book to you on receipt of your postage request which you can submit here, which will cost the below:

(a) £2.99 if we are give 7 days or more notice (from your Meet-Up date) of your non-attendance

(b) £4.99 if we are given less than 7 days notice (from your Meet-Up date) of your non-attendance

The deadline for submitting postage requests is 14 days following your Meet-Up date at which point the book will be returned to the publisher or supplier. No refunds or exchanges will be offered.

4. Termination and Cancellation

4.1 You may terminate the Contract at any time and for any reason by providing at least 14 days’ written notice, but only after completing the initial minimum period of three months from the start date of your subscription.

Your notice of termination must be submitted in writing to support@chapter25bookclub.com

4.2 We may terminate the Contract at any time and for any reason on giving you 14 days’ written notice.

4.3 The right to terminate the Contract will not prejudice any other right to remedy the breach concerned (if any) or any other breach.

4.4 If you are a consumer, you may cancel the Contract at any time within the period of 14 days from the date your Account was opened. You should be aware that if you have started to use our Services, then you may not be able to cancel (information about your right to cancel appears in our Cancellation Policy further below.)

5. Effects of Termination

5.1 Upon the termination of the Contract for any reason:

5.2 any sum owing under any of the provisions of the Contract will be immediately payable;

5.3 any provision of the Contract which is expressed to continue in force after termination will continue in full force and effect; and

5.4 subject as provided in this Clause 5, and except in respect of any accrued rights, neither party will be under any further obligation to the other.

6. Problems and Complaints

6.1 If you have a complaint about another user of the Service you must tell us, in writing by post or email, as soon as you are aware of the problem causing the complaint.

6.2 One of our directors will review your complaint within seven days of receiving it.

6.3 The reviewing director will advise you about what action, if any, is proposed, in relation to your complaint.

6.4 If you are dissatisfied with the response of the reviewing director, you may ask another director to perform a further review. This request must be made within seven days of receiving the reviewing director’s response and the second director will provide his/her response no later than seven days from the request.

6.5 If you remain dissatisfied following the review by the second reviewing director, you may take such further action as you feel appropriate.

7. Meet-Ups and Forums

7.1 When attending any Meet-Up or using any forums and community chats we may offer on the Site and/or any Social Media we may use, you agree to abide by the following rules when making postings:

All updates, announcements, and event information related to our book clubs will be primarily communicated through our online communities, such as WhatsApp and Meta forums. By becoming a member, you agree to be part of these online communities and to receive such communications.
You must not use obscene or vulgar language.
You must not attend a Meet-Up intoxicated (whether by alcohol or chemical substances).
You must at all times show respect to all other book club and staff members, whether online or at a Meet-Up.
By attending our events, you agree that we may take photographs or videos of you. These images may be used for promotional purposes, including but not limited to our website, social media, and marketing materials.
Nothing you submit can be unlawful or otherwise objectionable.
You must not publish material which may be abusive, threatening, harassing, defamatory, racist, ageist or sexist.
Nothing you submit may be designed to promote violence.
You must not post links to other sites which may break these rules.
You cannot use any forum to advertise.
You must not impersonate anyone else.
You may not post anything which contains any viruses, trojans, crawlers or anything else which might damage, interrogate or otherwise access our software, hardware or communications networks.
You must not share links to sites which compete with us.

7.2 We have the absolute right to moderate all posts on the Site and to remove any post which we do not want.

7.3 When you submit a post you are warranting that you are the author of that post and that you own all rights associated with it and that we can repost it without paying, or getting permission from, anyone.

7.4 When viewing posts you accept that we are not the author of those posts and that any views expressed may not be our views.

7.5 If you see a post which you find objectionable, tell us as soon as you can and we will consider whether or not it should be removed.

Our Cancellation Policy

INFORMATION ABOUT THE EXERCISE OF THE RIGHT TO CANCEL THE CONTRACT

NOTE THAT THIS RIGHT TO CANCEL APPLIES ONLY FOR THE FIRST SUBSCRIPTION PAYMENT. FOR SUBSEQUENT CANCELLATIONS YOU MUST COMPLY WITH THE TERMS OF CLAUSE 4.

Right to Cancel
You may have the right to cancel the Contract within 14 days of your first subscription payment without giving any reason.

The 14-day period will start on the date we accept you as a member.

If we have started providing the services within the 14-day period, your right to cancel may be lost.

Cancellation
To exercise this right you must tell us by email.

Email: support@chapter25bookclub.com

To meet the cancellation deadline you must tell us before the end of the 14-day period.

Effect of Cancellation
If you cancel the Contract under the Cooling Off provisions, we will refund you all payments you have made to us, including delivery costs (unless you have asked for non-standard delivery) but you must return any goods supplied, in good and saleable condition, to us before we will make payment. We may deduct an amount to cover our loss, if the goods are not in a saleable condition when we receive them.

We will refund you within 14 days from receiving notice from you that you wish to cancel, to the same payment method you used when signing up.

Updates to These Terms
We may update or amend these Terms & Conditions from time to time to reflect changes in our services, policies, or applicable laws. Any updates will take effect once published on our website. We encourage members to review them regularly to stay informed.

Definitions and Interpretation

In these Terms, unless the context otherwise requires, the following expressions have the following meanings:

Contract - a contract for the purchase of Services or Goods from us;
the goods sold by us through the Site;

Goods - the goods sold by us through the Site;

Meet-Up - a book club meeting, whether at a geographic location or a virtual meeting;

Member - any person who buys a subscription from us;

Site - chapter25bookclub.com; and

Terms - these terms and conditions.